Thanks for participating in ​the ​Unlock Your Picture Book Challenge! We’re here to help you, but we’re also a very small team and Customer Support can get pretty overwhelming when hundreds of people​ are attending an epic online event like this.

1. Before opening a ticket, please review the following Frequently Asked Questions and Video sections below.

2. If your question is not answered, please submit a Customer Support ticket at the bottom of this page.


– ​Karen & Team


How To Log Into Your Members Area

How To Navigate Inside Your Members Area

​Cannot Access The Next Day's Mission?

How To Clear Your Browser Cache and Cookies


I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?

I accidentally clicked the “Add to Cart” button on the order form multiple times and was charged for multiple orders. May I have the extra orders refunded?

I entered my username and password for my members area account and was unable to log in. What’s the deal?

Help! I can’t get the videos to play or they are skipping/playing slowly…

Thanks for reading and watching the videos! If you still need our help, please submit a ticket below! We’ll get back to you as soon as we can. Promise!

This support system is intended to address technical issues and concerns for the ​Unlock Your Picture Book Challenge itself. We are unable to answer any specific questions in relation to the actual content of the challenge through this system. Thank you.

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