Support

Thanks for attending ​the Children's Book Mastery online conference! We’re here to help you, but we’re also a very small team and Customer Support can get pretty overwhelming when thousands of people​ are attending an epic online event like this.

1. Before opening a ticket, please review the following Frequently Asked Questions and our video section.

2. If your question is not answered, please submit a Customer Support ticket at the bottom of this page.

Thanks!

– ​Karen & Team


FAQ

I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?

I accidentally clicked the “Add to Cart” button on the order form multiple times and was charged for multiple orders. May I have the extra orders refunded?

I entered my username and password for my members area account and was unable to log in. What’s the deal?

Help! I can’t get the videos to play or they are skipping/playing slowly…


​Videos

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Thanks for reading and watching! If you still need our help, please submit a ticket below! We’ll get back to you as soon as we can. Promise!

This support system is intended to address technical issues and concerns for the ​Children's Book Mastery online event itself. We encourage you to participate in the Facebook comments/live chat below each presentation and/or reach out directly to the speaker who is most relevant to your question via their established communication channels. We are unable to answer any specific ​children's book self-publishing related questions through this system. Thank you.

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© 2020​ Children's Book Mastery Summit is curated by ​​Get Your Book Illustrations.

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