Thanks for visiting the Children's Book Mastery support page! We’re here to help you, but we’re also a small team and customer support can get pretty overwhelming with thousands of people attending our online summit.

1. Before opening a ticket, please review the following Frequently Asked Questions.

2. If your question is not answered, please submit a customer support ticket at the bottom of this page or email us at [email protected]


– Karen & Team


I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?

I accidentally clicked the “Add to Cart” button on the order form multiple times and was charged for multiple orders. May I have the extra orders refunded?

I entered my username and password for my members' area account and could not log in. What’s the deal?

Help! I can’t get the videos to play or they are skipping/playing slowly…

I cannot access today's sessions even though they should be available

Thanks for reading! If you still need our help, please submit a ticket below! We’ll get back to you as soon as we can. Promise!

Brought To You By

© 2021 Children's Book Mastery Summit is curated by GetYourBookIllustrations.