Support
Thanks for visiting the Children’s Book Mastery support page! We’re here to help you, but we’re also a small team and customer support can get pretty overwhelming with thousands of people attending our online summit.
- Before opening a ticket, please review the following Frequently Asked Questions.
- If your question is not answered, please submit a customer support ticket at the bottom of this page or email us at [email protected]
Thanks!
– Karen & Team
FAQ
We will send you a daily email to notify you of sessions becoming available. If you did not receive an email, please go check your spam folder and make sure [email protected] is whitelisted, so you get all our other important updates.
You can also go to https://childrensbookmastery.com/cbm-sessions-page-2023/ to access sessions directly as they become available. Tip: bookmark the sessions page for easy access.
This website is set up to always show the newest version of the pages so that the session will show as available, but it can still happen that your internet browser is storing an old version of our website pages.
To resolve this, please refer to this article (https://its.uiowa.edu/support/article/719), and simply clear your browser’s cache and cookies. If this still does not resolve the issue, please contact us by submitting a ticket below.
Please go check your spam folder and make sure [email protected] is whitelisted, so you get all our other important updates.
You can also go to https://childrensbookmastery.com/cbm-sessions-page-2023/ to access sessions directly as they become available. Tip: bookmark the sessions page for easy access.
Sessions get released every day at 1 pm EST | 10 am PST | 12 pm CST | 5pm UTC. After they get released, they are available to watch for free for 48 hours. After that point, they get locked away in the Premium Pass Vault, and those who have purchased a Premium Pass will have access to them after they expire.
You can view the daily schedule on the sessions page here – https://childrensbookmastery.com/cbm-sessions-page-2023/
Either the session has not been released, or it has expired.
Sessions get released every day at 1 pm EST | 10 am PST | 12 pm CST | 5pm UTC. After they get released, they are available to watch for free for 48 hours. After that point, they get locked away in the Premium Pass Vault, and those who have purchased a Premium Pass will have access to them after they expire.
You can view the daily schedule on the sessions page here – https://childrensbookmastery.com/cbm-sessions-page-2023/
No, you can watch the sessions at any time that suits you during the 48-hour window they are available to watch for free. If you cannot watch all of them, have a look at the schedule and pick the ones you want to watch. You can have a look at the schedule here – https://childrensbookmastery.com/cbm-sessions-page-2023/
Alternatively, you can purchase the Premium Pass. That will give you lifetime access to all the sessions, plus some exclusive bonuses. You can get more information about the Premium Pass by CLICKING HERE.
The speaker sessions get released per the daily schedule. After they get released they are only available to watch for free for 48 hours. After that point, they get locked away in the Premium Pass Vault. Only people who purchased a Premium Pass will have access to them after they expire.
After they expired, you can get access to the replays and exclusive bonuses for life when you purchase the Premium Pass. You can get more information about the Premium Pass by CLICKING HERE.
You should get immediate confirmation via email. If not, it is likely one of the following problems:
– You use Gmail and the email has landed in your ‘Promotions’ tab.
– The email landed in your Junk or Spam folder.
– You used a different email address to the one you registered with for the free pass when you placed your order. You’ll likely find it in that inbox.
– You’ve marked one of our emails as Spam. When this happens, our system is forbidden from emailing communications to you. So just mark it as “not spam”.
If you still cannot find your confirmation email, please submit a support ticket below.
Yup, just fill out the form below, and we’ll take care of it right away. Be sure to enter your full name and the email address you used when you purchased, so we can find your order. Thanks!
Click on the “Lost your password” button below the login box. If you still cannot log in, please contact us and we’ll get it resolved fast.
There are many probable reasons for this issue:
– The major cause is your internet connection speed. High-speed internet is a must for viewing streaming videos. We recommend a connection speed of no less than 10 Mbs. Most cable and DSL providers offer this as their base minimum. Satellite internet, though considered high speed, will skip and pause because of the time it takes for the data to travel to space and back to your computer. You can test your internet connection speed for free at speedtest.net.
– Another major cause is the speed of your computer. Computers less than 3 years old (and connected to high-speed internet) should stream the presentations without issue.
– Sometimes, your computer could have a virus or malware/adware that will slow it down and cause playback issues. Try scanning your system with a program like Spybot – Search & Destroy (it’s free, just Google it) to fix these kinds of issues.
– The last frequent cause is the browser you are using. We recommend the latest version of Firefox, Google Chrome, Safari or Edge. If none of these options help to resolve your issues, please fill out a support ticket below and include as much detail as you can, including answers to the following questions. We will do our best to help you out.
– Are you getting an error message, or are the videos just not playing when you click the play button?
– What browser are you using?
– What version of that browser?
– Go to speedtest.net and run a test. What speed does it say you have for download?
Thanks for reading! If you still need our help, please submit a ticket below! We’ll get back to you as soon as we can. Promise!
